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        Kayla Perry
      State Home Care
        Case Manager

Kindness in the time of Corona: A Case Manager's Story
As we journey through this pandemic together it is important to recognize the power of kindness and to hold in the highest regard our capacity for compassion. Even in this time of uncertainty, examples of generosity and resilience are happening every day. Each positive experience holds its unique place in what will be the COVID chapter of human history. From within our own community we have witnessed wonderful acts of  heartfelt support that we want to publicly recognize and to share the stories of those individuals who made a difference in such a complicated time. Today we want to share Kayla's story.  

From: Kayla Perry, State Home Care Case Manager
“I received a phone call at the beginning of the pandemic from an Elder who was in distress. Her family was in Georgia and she was living here all alone. The Elder was upset and went into detail about how she had been walking to the nearest Wendy’s and McDonald’s to borrow napkins to use as toilet paper, as all the stores were sold out. I felt that it just wasn’t right for an Elder in our community to use Wendy’s napkins. I had some extra toilet paper at home so I decided to recruit my aunt and my cousin (who had bought in bulk at Costco) to fill a large carry bag of toilet paper and paper towels for the Elder.

That same evening I put on my mask and gloves and delivered the bag to the Elder. I left the bag on her front porch, rang the doorbell, and stepped back six feet. When the Elder saw what I had brought, she cried and thanked me over and over and over again. She told me that I was a blessing sent straight from the heavens and that she couldn’t imagine having a better Case Manager. She kept repeating that no one had ever shown her this much kindness before and that she was excited that she would no longer have to make trips to the local fast food restaurants!

It has been several weeks now since I delivered the bag to her. I call her periodically to check in to see how she is doing. She reminds me during each call of how thankful she is for what I had done for her that day. The warmth and the kindness she shares with me is so rewarding. I am so thankful to have met her. I feel that my experience with her and the other clients I support have made me a better person and the happiness they bring is what keeps me going!”

Answer The Call And Help Stop The Spread Of COVID-19

The MA COVID Team and local boards of health are working together on a contact tracing program to help reduce the spread of COVID-19 in Massachusetts.
Contact tracing is an important tool, and the MA COVID Team is part of the Community Tracing Collaborative created by Governor Charlie Baker. Everyone who has tested positive will get a call from their local board of health or the MA COVID Team, making sure they have the support they need, and to find out who they have recently been in contact with. The MA COVID Team or the local board of health will then talk to those contacts, encouraging them to get tested and to stay at home to avoid spreading the virus further.
Together with massive testing and hospital care follow up, contact tracing is absolutely essential to stop the virus and get our communities moving again.
What Happens Next? Answer the Call, Stop the Virus!
  1. You will receive a phone call from the MA COVID TEAM. The area codes
will either be: 833 or 857. It is important to ANSWER THE CALL. Answering the call helps everyone in our communities – someone else may be depending on your important input!
  1. How can I verify MA COVID Team is calling? MA COVID Team uses the area code 833 or 857 and your phone will say the call is from “MA COVID Team.” Calls will be made daily from 8 a.m. to 8 p.m. The MA COVID Team will not ask for social security information or health insurance information.
  2. During the phone call a Case Investigator will ask you for a list of all the people and places you were within 6 feet of during the 48 hours prior to your symptoms. For those who do not have symptoms, include all contacts 48 hours prior to your diagnosis.  The Case Investigator will also ask for the phone numbers of any people you identify so that they can be reached and notified about their exposure.
  3. While we encourage you to inform your contacts about your illness, the state will not share your information. The MA COVID Team will call your contacts and tell them they have been exposed to COVID-19 so they can get tested but will not release your name. This process is called contact tracing, and it is a very important part of fighting this pandemic and stopping transmission.
  4. The state will not share any information with immigration officials or ICE.
  5. If you are staying at home during the isolation period, the Case Investigator will also discuss any needs you may have for this time and may connect you with a Care Resource Coordinator who will help you get the support you need.
  6. A Case Investigator and/or your local board of health will check in on you regularly to monitor your symptoms and needs.
USEFUL RESOURCES: For downloadable Contact Tracing Flyer, Click here.

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Greater Springfield Senior Services · 66 Industry Ave · Suite 9 · Springfield, MA 01104-3590 · USA