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Dear Friends,
While we are still waiting for our local Director of Public Health's interpretation of the visiting guidance issued last week, we have decided to put up a screen in our conservatory. This is so that we can test out how we find using one, and in case we get advice that this is necessary for visits to take place - we were anxious to avoid any reason why we might have to suspend them if we possibly can.
If you come to visit a resident of the Home, please don't be put off by the screen, which has been designed to be a temporary structure. The screen is positioned so that you can come in through the conservatory door and stay behind it for all of your visit. The visitor declaration forms should be to hand for you to complete, but if you can't find these do ask.
We will ask all visitors to comply with the national guidance, which means that you and the resident you are visiting are seated opposite each other with the screen between you, and see how you get on. We also ask that you maintain a 2m distance between you and that you wear a mask, as this is clearly mandated in the latest rules.
If you find that the screen makes your visit more difficult, please speak to one of the staff (there is a wall mounted call point for our nursecall system on the visitor side of the screen if you need any help). We will need to monitor and record any problems which the screen causes, both centrally and in the care plan of the affected resident.
It is absolutely not our intention that people must sit in a particular place if that causes issues - it is not going to benefit residents if visits become frustrating because they are struggling to communicate - and over the next few days we will be exploring options for those occasions when people do struggle. However, we think it is going to be very important that we have recorded any cases where we agree with you adjustments to the recommended practice, and that we've documented what those adjustments might be.
We are also being extra vigilant about both cleaning and ventilating the space between visits, which does take some time, so please be aware of when your appointment finishes and help us make sure that any subsequent appointments can start on time.
We are very grateful for all of your support over the last difficult months, and we are aware that we have asked you many times to be patient while we try to work out the best way to balance keeping everyone safe, complying with the latest rules, and making sure that everyone can have as much contact as possible. We hope that this latest innovation doesn't cause any problems, but we will do our very best to work around anything that does arise - in return we ask that you talk us about any concerns ou have so that we can work together to find the best solution.
Take care,
Deepa, Robin and all at Home of Comfort
Links if you would like to read further:
Care Home Visiting Guidance (updated November 5th)
National Winter Plan for Adult Social Care
Home of Comfort’s Current Visiting Policy
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