Australian Mediation Association

ADR Enews - April 2021

Continuing Professional Development 2021
25 May (5.00pm – 6.30pm): Reflective Practice

Continuing Professional Development Online Webinars

The 2021 NMAS training and CPD program is intended to cover mediation skills, practice and specific content areas.

These specialist courses and events are delivered by practicing mediators, allowing you to add input on key subjects. Our Continuing Professional Development (CPD) Events are a constantly evolving portfolio of short training courses and events.

The events are held online on the Australian Mediation Association’s training platform. Our CPD Events are designed and delivered by experts in the field, aiming to deepen and broaden your skills and knowledge as a professional mediator.

25 May (5.00pm – 6.30pm): Reflective Practice

Being a reflective practitioner in mediation is often discussed, but does this mean and how can it can enhance practice will be examined in this webinar. Participants will be encouraged to become more reflective as they work as a mediator.

$65.00 (incl. GST)

NB: ALL times are in Australian Eastern Standard Time at all times (non daylight saving time). Check times for your location on the Meeting Planner calculator here.
Please find our 2020 program and register here

NMAS Online Mediator Qualification Course 2021

With our Mediator Training Course, there exists the opportunity to obtain the necessary basic process and skill components of mediation training online. You can become accredited in accordance with the Australian National Mediator Standards.

The Australian Mediation Association (AMA) for offers a collaborative, interactive training and learning experience. Every participant will stay engaged like never before.

2021 Course Commencement dates – each course is of 4 weeks duration online:

  • Week commencing 31st May 2021
  • Week commencing 27th September 2021

Enrolments are open for 2021 for those who want to use this year to get ahead as an FDRP.

The AMA and MTA remain dedicated to providing the highest quality, most innovative and compliant training and delivery methods.

Many of our professional applicants want to use their time to undertake many of the required hours to complete their Family Dispute Resolution Practitioner qualification online for 2021. Because of their busy schedules during the year, many applicants use the holiday time and after hours to get ahead of the study hours that are required for the CHC81115 Graduate Diploma of Family Dispute Resolution.
As a result, we have added additional assessors to the team so that we can assist with those efforts. If you would like to take advantage of that extra time to get ahead, it is important that you enrol now so that you that you are in with the study group and engaged.

If you would like to join the 2021 intake, please email:
In partnership with ICES: provider code 22487.
Enquire Here Now
  • All textbooks, student handbooks, assessments and learning materials are included in all qualification packages.
  • Corporate Discounts are available for companies as well as Family Relationship Centres.
  • Easy weekly payment plans available.
  • Visa, MasterCard, American Express & Diners Club are accepted.

Conflict Coaching Fundamentals

CCI offers a fully online program Conflict Coaching Fundamentals through CCI Academy.  The program is designed to be flexible and completed at your own pace. It includes:
  • Over 40 hours of video lessons;
  • Videos of two complete conflict coaching sessions;
  • Reflective activities to apply and embed your learning;
  • Two personalised one-on-one sessions with your trainer;
  • Opportunities to practice coaching on other students in the program;
  • An engaged online community for peer support and networking. 
AMA members receive a 20% discount off the normal registration fee of $2,497.00, including accreditation assessment (and there are now added inclusions such as monthly live masterclasses, and artistry sessions for accredited coaches). 

Just use the coupon code AMAMember at checkout.
Click HERE for more information, course dates and registration

What work opportunities are there as a mediator?

There is increasing use of mediation and other forms of ADR in Australia. People undertaking mediation and Family Dispute Resolution training vary to the extent in how they find opportunities as a mediator.

Some may find salaried roles within government or not for profit agencies. Some individuals pursue mediation as a full-time career whilst others see a career in mediation as a viable option to supplement their current vocation or as a part-time profession post retirement.

For current mediation and Family Dispute Resolution careers please visit our ‘careers page’ and search for current mediation career opportunities in the associated search engines.

Click Here for more information

Australian and New Zealand ADR News

Family Forum: Exhausted by mediation

QUESTION My ex-husband and I separated a few years ago and things have not been amicable.

Read more

Couples wanting a 'good' divorce are trying creative dispute resolution techniques

Divorce is traditionally an unpleasant experience for couples and children, but there is a growing movement attempting to have a friendly separation.

No courts, lawyers, financial hardship or custody battles, but an amicable separation, so how are couples navigating this?

Read more and download the podcast

Government welcomes ambulance union mediation order

Treasurer Rob Lucas has welcomed a decision made by the President of the SA Employment Tribunal, The Hon Justice Steven Dolphin, today to order the Ambulance Employees Association (AEA) to engage in mediation with the State Government over the union’s ongoing industrial dispute.

“We welcome this development and hope that, ultimately, it leads to sensible discussions, which is something the Government has long been calling for,” Mr Lucas said.

Read more

Seven awarded $5.3m deduction on CA rights deal by mediator

The expert appointed to mediate the rights dispute between Seven West Media and Cricket Australia has decided that the financial impact of changes to the 2020-21 cricket season is $5.3 million, subject to potential further increases.

The expert determined that $5.3 million should be deducted from the next scheduled rights fee payment on 15 March 2021, which is the same day Seven’s preliminary discovery action in the Federal Court is set down for. Foxtel and Seven signed a six year deal with Cricket Australia for the television rights in 2018. Seven’s share equates to $450 million.

Read more

Small business review service made permanent

The ATO has announced that its independent review service for tax disputes will be available permanently to eligible small businesses.

The Australian Taxation Office (ATO) has said that following a multi-year pilot program, its small business independent review service will be offered permanently as a tax dispute resolution option for eligible small businesses.  

Read more

Laser Clinics Australia embroiled in legal dispute, with 52 franchises demanding $80 million in compensation

The country’s largest hair removal operator Laser Clinics Australia (LCA) has become the subject of legal action after a group of its franchisee clinics lodged a letter of dispute, seeking $80 million in compensation.

According to an investigation by the Sydney Morning Herald and the Age, 52 of LCA’s franchisees lodged a 140-page letter of dispute claiming the company has “gouged them on costs for equipment and supplies, while forcing them to conduct aggressive discounting”.

Read more

Farmer continues long-running fight with Suncorp, but property is at risk

Bundaberg cane grower Ronald Feierabend has had a heart attack, a cancer diagnosis and lost his father during his long-running fight with his bank and now he's on the brink of losing his farm.

"Unfortunately, we've been to mediation twice, we've been through the customer advocacy at Suncorp Bank,"

Mr Feierabend said he was in the process of refinancing his loan after flooding in 2013 when he noticed the budgets the bank was relying on to estimate his farm's profitability were different to the ones he supplied.

Read more

Independent complaints and mediation service launched for sport, recreation sector

A Sport New Zealand official believes a new independent complaints and mediation service will allow people involved in sport and recreation to get disputes resolved in a timely manner.

The Sport and Recreation Complaints and Mediation Service (SRCMS) was launched on Monday.

Read more

New Zealand’s Domain Name Commission Launches Online Dispute Resolution Pilot

.nz domain disputes to be resolved quicker and easier in a new partnership with legaltech company, Immediation.

The New Zealand’s Domain Name Commission has partnered with online dispute resolution platform, Immediation Pty Ltd, on a six-month pilot project that will help the Commission more quickly and effectively resolve .nz domain disputes.

Read more

Banking Royal Commission's farm debt mediation ruling now in dispute

Like the complex and often slow process of negotiating a good result from a bad debt exit plan, drafting a compulsory national farm debt mediation scheme is taking far longer than expected.

State farm debt mediation rules require bankers and other creditors to work through debt resolution and repayment strategies to avoid taking foreclosure action to retrieve outstanding funds from borrowers.

Read more

Mediator called in to resolve NZ Rugby and Players Association stand-off

A mediator has been called into try and resolve a stand off between NZ Rugby and the Players Association over a proposed private equity deal worth $465 million.

The NZ Herald has reported several of the country's leading rugby players are threatening to block New Zealand Rugby's deal with United States technology investment giant Silver Lake over concerns it could ruin the team's relationship with fans.

Read more


Human rights body to have powers boosted

The Senate has approved a request to restore the National Human Rights Commission (NHRC)'s power to mediate conflicts associated with rights violations.

Prakairat Tonthirawong, a member of the NHSC in her capacity as acting chairwoman of the commission, told the NHRC that the Senate last Monday approved the NHSO's proposal to restore its authority to mediate human rights conflicts.

Read more

13.6 million disputes mediated online

A total of 13.6 million disputes have been handled on China's online mediation platform since it was established in February 2018, with a resolution rate of 65 percent, the Supreme People's Court said.

To save people the trouble of going to court for dispute mediation, the top court expanded the online mediation platform on its website last year, connecting it to all courts across China. Since then, 32,900 mediation organizations and 165,000 mediators have participated in proceedings on the platform.

Read more

Indonesian community seeks World Bank mediation against Chinese-owned zinc mine

Villagers in North Sumatra, Indonesia, are waiting to hear if the World Bank will support their struggle against a zinc mine owner’s plans to build a tailings dam on unstable volcanic soils near their homes.

Back in October 2019, the community sent their complaint, against mining company PT Dairi Prima Mineral (DPM), to the World Bank’s private finance arm, the International Finance Corporation (IFC).

Read more


Innovative Ways to Use Mediation (other than Dispute Resolution)

The mediation process is inherently flexible.

Traditionally, it is used as a dispute resolution tool where parties can come together, call a timeout and reach a mutually acceptable solution.

Read more

The Ten or Twelve Top Reasons (More or Less) for Not Mediating a Dispute – Revisited

At the beginning of a new year, it seems a good time to look back on some of the common excuses, sorry, reasons, for refusing to mediate that occasionally continue to circulate especially in litigated cases. 

Quite a few of these nuggets have been around in one form or another since the mid-1990s, so you have likely heard them before, but still, let us look at them again from the perspective of mediating at any time, and especially during the time of the COVID crisis. 

Read more

Blind Spots and Conflict

Shining a light on your blind spots can help you with conflict.

Blind spot—an area where you cannot see clearly; a tendency to ignore something especially because it is difficult or unpleasant.

Read more

Why Mediation Fails

Mediation is a procedure whereby two parties sit together with the impartial assistance of a trained third party to lay out, discuss, summarise and prioritise their issues, then explore the options open to them before arriving at a satisfactory solution.

As long as there is co-operation on both sides, it is a simple and satisfactory process. But, if either party is forced into mediation, or participates reluctantly for any other reason, it will prove problematic.

Read more

Anything Else

Lawyer Accidentally Logs Into Court With Zoom Filter Turning Him Into Kitty Cat

"I’m here live. I’m not a cat."

Texas lawyer Rod Ponton learned a very important lesson on Tuesday after accidentally joining a live court session with a Zoom filter on that turned his face into an animated kitty cat.

Read more

Ice-T helps squash beef in new legal show ‘The Mediator’

LOS ANGELES - No one is as real as Ice-T and his latest series "The Mediator" shows just how real the legendary rapper and actor can get when it comes to a feud. 

The new series will see the Grammy Award-winning artist settling various disputes between two feuding parties. 
Read more

The Major Asset Kim Kardashian Could Reportedly Get In Her Divorce From Kanye West

Kim Kardashian and Kanye West's announcement that they would be divorcing after almost seven years of marriage wasn't too much of a surprise.

Their shared properties are another matter entirely that will have to be negotiated in a mediation between their lawyers.

For months following West’s erratic behaviour, many speculated that the end was near.

Read more

Insurance Reminder

Please remember that Insurance is compulsory for National Accreditation and Family Dispute Resolution Practitioners. Policy renewal reminders for AMA members are currently being sent. We have now deployed a more friendly service online which will ensure that your policy is only a few clicks away and takes only a few minutes. In line with our commitment to utilise technology and ensure the ease of access for our members to our services, we are incorporating an online insurance component to our website to reduce the amount of administrative forms used and to streamline the processing of dispute resolution insurance applications. Click here to renew or take out a new policy.

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