Trainer Newsletter
Issue 3 | Monday 14th September 2020

Good afternoon! As the autumn sets in and temperatures start to drop, We Are Digital are heating things up with new offerings! After an intense planning & preparation period, we are excited to announce that we are now offering Digital Marketing Traineeships - - This is a massive new chapter in our story which we hope will open more doors in the future. 
Message from the Booking Team

We have seen a noticeable increase in the reporting of “no shows” and booking cancellations from the Trainer network, and our internal booking team would like to say a big THANK YOU for ensuring the correct reporting procedures are being followed. It helps the booking team a lot and demonstrates our commitment to ensuring those that need our support are being looked after.
Important Notice - Feedback Forms

Following the launch of our new survey suite on 1st August 2020, an audit was completed to ensure that all the appropriate feedback forms had been filled. It was disappointing to find that approximately 60% of forms were not complete for the first two weeks of August.

From 1st September 2020 payment will be withheld if one of the following criteria are not met in relation to feedback forms
  • A Trainer End of Session Feedback Form completed for all sessions across all projects
    • This includes if the learner does not attend (No Show)
    • The only exception would be if the session is cancelled in advance
  • The appropriate learner feedback form is completed as specified in either the booking email (Digital Bridge and Assisted Digital sessions) or the appropriate Trainer Brief (Digital and/or Financial Inclusion sessions).
If you experience any difficulties with any of the feedback forms, please email and we will provide you with assistance accordingly. 
Case Studies

We can now offer you a new set of work – Video Case Studies. In order to be considered, please watch the webinar available via the Trainer Downloads section of our website (password available on request), and consult the briefing sent via email on 24/08/2020.

For example case studies and copies of the case study consent form, please follow the link provided.
New Contracts - Waltham Forest Council

A new contract for Waltham Forest Council has opened. This project is aimed at helping learners to build confidence in communicating & accessing information digitally and directing learners to the online courses made available by the Council. Project success will be measured by the number of signups to the Council’s online courses.

Please refer to the trainer brief on the We Are Digital website for further details.
Positive Feedback

We have received some marvellous feedback regarding the experience learners and referring organisations have had while dealing with We Are Digital and felt it would be beneficial to share their sentiments with you. Please have a read through them to see how positive their experiences have been. We hope these statements give you some sense of the impact we have, and this encourages you to keep it up!

1)    “We had such a good chat. The 30 minutes just flew by, we got on so well and I can tell this will be good. We've arranged the next call too and can tell will want this to continue. Thank you so much too for the help with WAD, your intervention speaking with them worked and I am now eligible, and it is on its way. I could never have afforded this, and it is a Samsung one too! Honestly this will make such a difference to my life so thank you so much for your support”

2)    “I made the phone call, answered the questions and they got back to me within a couple of hours and agreed that I qualified. They are sending the tablet within a few days and they have arranged a telephone tutorial to help me set it up for shopping and my pharmacy/prescriptions. Thank you so much for helping me with this. It does mean that I will be able to use the tablet even if I am not at home. Thank you so much.”

3)    I should also offer thanks to the staff at WAD - both Opening Doors London staff and members have had very positive experiences with them and they have really gone above and beyond to offer an excellent service to often digitally confused members, even highlighting some issues to us that might fall under safeguarding.
Multiple Languages

If you know and are confident in your ability to teach in a language other than English, we would like to hear from you. Please email letting us know what additional languages you can speak so we can include this in our records.
COVID Realities Research 
If you, or anyone you know (including our learners in their own time) is a carer or a parent on low income, why not take part in some research -

It is a great opportunity to speak up about the challenges you, or others in these circumstances, face in caring for somebody during COVID-19.  
COVID-19 Quiz

If you are looking for other avenues to test your learner’s digital skills, you may want to try this link hosted by BBC News.

It is a quick quiz that will help you to determine if learners understand COVID-19 and is an excellent topical exercise to incorporate into your repertoire.

Facebook Messenger

Facebook Messenger now lets you share your screen on mobile devices – Available on Android, iOS, and the Web too –
Remember – you can only use this facility with your learners if you have a professional Facebook account, please do not use your private Facebook account.
Regular Reminders
Contacting We Are Digital
Please ensure that you are directing your emails to the department relevant to your query or booking, this ensures your email is being picked up and handled by the right team:
  • - Lloyds Banking Group booking enquiries (not to be contacted for equipment queries)
  • - for any remote lesson queries - excluding Lloyds Banking Group and Assisted Digital (Home Office)
  • - for any equipment or sim card related queries
  • - your main point of contact for anything else
If your email relates to a session or equipment, please mark as 'URGENT'. Emails to individuals directly may actually take longer to respond to so we recommend using the email addresses above which are monitored by multiple people

The following administration is imperative to ensure we are feeding back to clients, taking onboard trainer feedback and ensuring invoices are correctly billed to clients, and paid to our trainers:
  • Notifying the relevant booking team of changes to appointments i.e. you or your learner has changed the appointment date/time, or a learner has cancelled the appointment, or the learner has not turned up for an appointment
  • Completion of the relevant trainer and learner surveys after EVERY session
  • Notifying the relevant team if a feedback survey has not been completed and the reason why
Connecting with WAD
Follow us on our social media for more updates.
Facebook Facebook
Twitter Twitter
LinkedIn LinkedIn
We Are Digital We Are Digital
Trainers Trainers
Useful Contact Numbers

WAD Office
0333 344 4019
  • Press 1 - Enquiries for Digital Inclusion training and equipment queries
  • Press 2 - Enquiries for Financial Inclusion training and debt advice appointments
  • Press 3 - Speak to Accounts team
  • Press 4 - Speak to Sales team
  • Press 5 - Speak to Tutor & QA team
  • Press 6 - For all other enquiries
Digital Bridge Helpline (Lloyds Banking Group)
0345 222 0333
WAD Home Office Contact Centre
0333 344 5675
September 2020

TIP: VAT - Remember to include your VAT number when claiming VAT on your invoices.

If you have had any experience with the Essential Skills Funding Agency (ESFA), or know of anybody who has, please pass on our details and get in touch with us at:
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