Welcome to another edition of our Trainer Newsletter.

In these pressing times, it is always wonderful to hear of some good news. We are delighted to share with you the safe arrival of Paula's beautiful baby girl, Aloy!

Aloy was born on the 8th of January 2021 weighing 6lb 9oz, mother and baby are doing extremely well. I'm sure you will all agree Aloy is an absolute delight, we can't wait to meet her in person.

- Regards, The Trainer Network and Quality Assurance team
New Contracts

Metropolitan Valley Thames Housing (MVTH)

Metropolitan had previously been a client of We Are Digital, we are delighted to announce that we shall be working with them again to deliver two of our products:
  • Basic Digital Inclusion Skills - These flexible remote one-to-one sessions provides tenants who are most in need with 6 hours of training, covering topics relating to digital and social inclusion, and equipping residents with all the core skills they need to begin their online journey, allowing them to gain proficiency in basic skills and move forward with confidence.
  • Digital Inclusion Boost - The Digital Boost programme is an innovative training course in Digital Marketing, co-designed by award-winning social media agency Social Chain, alongside digital marketing and social media experts formerly at Google.
Home Office - Windrush

We Are Digital are delighted to announce that we have won the contract to provide support to the Windrush generation, to apply to the Windrush Compensation Scheme. 

Our goal with this programme is to help support those who were impacted by the UK government’s unreasonable treatment of migrants and their descendants who arrived as part of the Windrush generation. The lack of official documentation detailing these individual’s right to reside in the UK was the cause of significant unfair treatment over many years, with the worse cases resulting in deportation.

The Home Office has recognised its own failings and although they can never make up for the damage caused, they are taking substantial steps to rectify past transgressions and prevent such oversights in future.

A major part of this plan is to pay reparations to those affected during this time and we want to make sure that every individual deserving of compensation has the appropriate support to do so.

Key Insights
  • The format will operate in a very similar fashion to Assisted Digital. You will be guiding individuals through the process and checking they have all required info, prior to submission
  • The applicant will be advised what identification they need prior to your arrival
  • Session lengths will be up to 3 hours long (more on this in training)
  • End to end training will be provided before asking you to deliver this support
  • All staff working on the project must be BPSS cleared
The coronavirus (Covid-19) pandemic is affecting all our lives. Many of us are struggling with how it's affecting ourselves and our loved ones. Those of us already living with mental health problems are facing extra challenges too. 

Lloyds Banking Group
Headspace - Mindfulness for Everyone

The Lloyds Banking Group (LGB) have partnered with Headspace. LBG are hosting some of Headspaces premium material on their brand websites, click on the logos below to find out more.

The Energy Redress Covid-19 Relief Fund is an opportunity for you to help tenants who are struggling with the cost of their energy bills, providing them with fuel vouchers redeemable at Paypoint and Post Office locations across the country.

The fund is available for any households with a pre-payment meter, who have been either directly or indirectly affected by the Covid-19 pandemic and are at risk of self-disconnection.

This new scheme will open in January, tenants will need to contact their Housing Provider for more information.

You can read more about this here.
Increasing Data Allowances on Mobile Devices to Support Disadvantaged Children

You may be in contact with families of disadvantaged children, schools, trusts and local authorities (ordering for maintained schools) in England can request mobile data increases for disadvantaged children and young people in years 3 to 11 who are not able to attend school due to national lockdown restrictions. They must meet all 3 of these criteria:
  • do not have fixed broadband at home
  • cannot afford additional data for their devices
  • are experiencing disruption to their face-to-face education
Schools, trusts and local authorities can also make requests for children and young people who meet the criteria above, and are:
  • in any year group and have been advised to shield because they (or someone they live with) are clinically extremely vulnerable
  • in any year group attending a hospital school
Mobile data increases are currently not available for:
  • children who typically receive home education (also known as 'elective home education' or 'homeschooling’)
  • care leavers who are not attending school or further education
  • students in further education
Please click here for more information.
Lloyds Banking Group (LBG)

The Lloyds Banking Group have extended their Digital Helpline contract, however, service delivery for this project has changed. Learners can still call the helpline for triage, but there is no guarantee they will receive a tablet and 1:1 sessions – if the learner has no IT skills they will be offered sessions as normal, but if the learner has enough knowledge and confidence, LBG would like them to be referred for participation in one of our upcoming webinars.
Learner Booklets
We have uploaded the following 3 learner booklets to the Trainer Downloads section of the We Are Digital website, you can find them here or by clicking the links below 
Please let us know your thoughts on these booklets, we would love you to feedback to 
Regular Reminders
Contacting We Are Digital
Please ensure that you are directing your emails to the department relevant to your query or booking. This ensures your email is being picked up and handled by the right team:
  • - Lloyds Banking Group booking enquiries (not to be contacted for equipment queries)
  • - for any remote lesson queries - excluding Lloyds Banking Group and Assisted Digital (Home Office)
  • - for any equipment or sim card related queries
  • - your main point of contact for anything else
  • - Customer Services department
  • - invoicing 
We would strongly encourage you to call us rather than email if you have an urgent query relating to a session. Emails may actually take longer to respond to so we recommend using the useful contact numbers mentioned below.

We also strongly recommend that you do not email individuals, but instead use the email addresses above to send your queries to a shared mailbox where multiple people have access. Your email is much more likely to be responded to in a timely manner.

The following administration is imperative to ensure we are feeding back to clients, taking onboard trainer feedback and ensuring invoices are correctly billed to clients, and paid to our trainers:
  • Notifying the relevant booking team of changes to appointments i.e. you or your learner has changed the appointment date/time, or a learner has cancelled the appointment, or the learner has not turned up for an appointment
  • Completion of the relevant trainer and learner surveys after EVERY session
  • Notifying the relevant team if a feedback survey has not been completed and the reason why
Connecting with WAD
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Useful Contact Numbers

WAD Office
0333 344 4019
  • Press 1 - Enquiries for Digital Inclusion training and equipment queries
  • Press 2 - Enquiries for Financial Inclusion training and debt advice appointments
  • Press 3 - Speak to Accounts team
  • Press 4 - Speak to Sales team
  • Press 5 - Speak to Tutor & QA team
  • Press 6Customer Services and all other enquiries
Digital Bridge Helpline (Lloyds Banking Group)
0345 222 0333
WAD Home Office Contact Centre
0333 344 5675 option 3
Email Address -
February 2021
If you have had any experience with the Essential Skills Funding Agency (ESFA), or know of anybody who has, please pass on our details and get in touch with us at:
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