8x8 Frequently Asked Questions
Please see below recently raised questions and their respective answers with regards to the 8x8 (8 by 8) video training system:
Q: Is the 8x8 download different between Windows devices and Mac devices?
A: Yes, there is a different download for those, so one for Windows and one for Mac
Q: 8x8 appears to not work on devices with old Android OS’s on them. The version mentioned was V4.4.2 – is this correct?
A: It may be possible as the app is regularly updated and may not work on the old Android devices.
Q: Regardless of the age of the device the learner is using, am I right in thinking that if they’re only accessing a meeting via the link, we/booking agents send them, this won’t be an issue and they can still attend the meeting?
A: To join the meeting, as you don’t need the app, then through a browser it should be fine, but some older devices may not be able to manage, and the quality could be quite low.
Q: Does the customer have to download the 8X8 app or desktop app to access a meeting?
A: No download is needed as they should be sent a link which they can click to access the meeting or a number to dial in.
Q: Are there particular web browsers 8X8 has problems with?
A: Safari is the only web browser 8x8 has problems with