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Vendors Up Their Game in Competition for Talent

When jobs are in high demand for
both employers and prospective employees, it creates a
hyper-competitive job market that
requires a strategic approach.

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Tomorrow’s FNOL Has
Arrived Early

As digitization, mobility and
connected vehicle technologies
transform auto insurance, a better
FNOL solution is now critical – and
it's here.

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How to Reach Those 19 to
34 Years Old

Insurers can use AI and machine
learning to offer to anticipate
customers' needs as they progress through life events and their risk
category changes.

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Inflation and the Auto
Insurance Outlook

Auto insurers should expect higher
claims costs in the second half and
longer wait times for damaged
vehicles to be repaired and
returned to their owners.

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Agents Must Practice and

New business opportunities are
difficult to come by. So why don't producers properly prepare and
practice for those oh-so-valuable
prospect meetings?

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Why We Need New Billing

Changes in customer behavior are creating a series of “from – to” shifts
that have huge implications for billing
and payments and require a quick response.

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Black Insurance Industry Collective Webinar Series

Black Authenticity at Work

Tuesday, August 2 at 10 am EDT

The insurance industry offers a variety of compelling careers in a business which serves a broad and diverse base of customers. The ability to pull and retain diverse talent is inextricably linked to the experiences of those already within the industry. Join us for a candid conversation with Black colleagues from different sides of the business who will share their journeys to succeed and what it takes to make spaces where Black and brown people can experience a sense of belonging and thrive at work.

Learn More


From the Editor

Insurers Are Taking Over the World

An insurance brokerage buys naming rights to the Pittsburgh Steelers' iconic stadium; autonomous drones are checking power lines; and more. 

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Why Are We Still Talking About Digital Transformation?

Sponsored by ClarionDoor

We've been talking about the topic for many years now. Aren't we done yet? Can't we move on?  In fact, we are just about done -- almost all insurance operations have incorporated digital technology. So, yes, it's time to move on to the next stages of the industry's remake.

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July Focus: Talent Gap 

Sponsored by AgentSync

When my younger daughter was a freshman at Yale, I was encouraged that her intro to economics class included a fairly long section on the economics of insurance -- essentially, an exercise in determining how much people valued the peace of mind they get from having a policy in place. Insurance certainly never came up in any of the economics classes I took way back when, and I took the material as a good sign: A top-tier college was making insurance intriguing for smart, young students.

Alas, I couldn't interest my daughter in the insurance industry. And there seems to be a lot of that indifference going around, based on the persistent concerns in the industry about the talent gap. 

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Being on the Sustainability Forefront

Sponsored by International Insurance Society

Sylvain Johansson, senior partner at McKinsey in Switzerland, considers how insurance CEOs can address climate change and promote sustainability

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Sponsored by IntellectAI

MGAs and E&S carriers are thriving, and they have lots of runway in front of them. They can continue to exploit their deep understanding of market niches, can drive efficiencies in the often-cumbersome underwriting process and can increasingly fit into insurers' processes by being at the forefront of APIs.

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The Future of Work 

Sponsored by JobsOhio

As employees start to return to work after two years of mostly working remotely, smart employers are rethinking just about all aspects of how work is done to get the best of both the home and office worlds.

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Sponsored by Majesco

The insurance industry is a rapidly evolving space and digital has been a crucial component of the market shift. As digital enhances customer expectations, agents and brokers have set new expectations for how insurers support them and their customers. To keep pace, insueres must evaluate and adapt their distribution strategy to ensure their solutions take care of the entire distribution value chain. Read this new report from Majesco to better understand how why and how insurers must rethink their distribution management operation and what it will take to execute a prosperous distribution strategy.

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Five Key Steps to a Successful Digital Transformation

Sponsored by OneShield 

Is your growth potential gated by legacy technology? Utica First Insurance shares the keys to a successful transformation from legacy to modern core system through the lens of VP Operations, Melissa Mann.  Download these insights now.

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Will Web3 Reinvent Insurance?

Why it’s time to pay attention

Sponsored by Oliver Wyman

At Oliver Wyman, we have been helping clients understand Web3 and what it means for insurers, and guiding strategic moves — near-term and longer-term — around this evolving ecosystem. Our latest research finds the Web3 economy is currently under-insured and has huge potential for future growth. Here, we share a practical guide for insurance executives to help separate hype from reality, including Web3 insurance opportunities and risk considerations.

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