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The Business Store Updates

Phone systems
We are currently in the process of changing our phone systems to allow us to receive calls again even whilst working remotely. We understand that this has been frustrating for some clients but we were tied into a contract and so were unable to change this.

We will be keeping our system of booking calls / zooms in for clients, as this has worked well for both parties.

We would also like to point out that currently the calls that we make to HMRC are taking a lot longer due to the amount of staff they have furloughed. We can spend 2-3 hours on hold to get through so obviously we are unable to take phone calls at the same time. This does restrict us during the day and therefore it's preferable to book calls in.


Proof of Address
This is the time of year that most people will receive a council tax statement. To save time having to look for anything later in the year it would be good to send us a copy when you receive it.

 

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