November 14, 2018
RE: OPERATIONS LEADERSHIP, LEAD TIME AND RUSH AVAILABILITY IMPROVEMENTS
Dear United Enertech Representative,
Thank you for sticking with United Enertech in this time of operational challenges. We realize doing business with United Enertech has not been easy for the past several months. The good news is we have addressed these issues and made significant progress. To point, by the time you read this, we will have installed the following initiatives:
#1 –NEW OPERATIONAL LEADERSHIP
We added 3 senior operations leaders with a combined 40 years of direct industry operational experience, who are the top performers in our industry. We are now reaping the benefits of this exciting new group of leaders we recruited from within the industry.
#2 – IMPROVE ON TIME SHIPMENTS
For the past 3 months, we had record order volume in multiple departments. This caused disarray with our schedule and resulted in a decline in our on-time percentages. We have addressed the vast majority of past due orders. Additionally, we are installing initiatives and improving on-time shipments by taking the following actions:
- Production Capacity Increase
- Increase the weekly capacity and manufacturing flexibility in all departments to accommodate customer demand as much as feasible.
- Continue ramp up of flexible second shift operation
- We are committed to provide all of our customers real and accurate lead times. We publish a Lead Times and Rush Availability sheet that can be found under the NEWS portion of the “List Jobs” page of the pricing program. Please review this sheet at the time of order to determine the lead time.
#3 – IMPROVE LEAD TIMES AND RUSH SHIPMENT AVAILABILITY
We are improving our lead times each week in Louvers, Aluminum Rectangular Dampers and Fire/Smoke Dampers. In fact, nearly all high-volume products are now at industry competitive 3-4 week lead time. Louvers are presently at 6-7 weeks and we plan to improve this further. In addition to improved lead times, we opened up more Rush options for Louvers and Fire/Smoke Dampers. Please review the Lead Times and Rush Availability sheet for real-time updates on availability. As always, if you have an urgent need for a special job, please contact us to see if we can open up schedule availability.
Thank you again for your business.
Please do not hesitate to call me at (423) 994-1724 with any questions.
Sales & Marketing Manager