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Community Announcement
Dear Friend of Springs Medical,
To ensure the safety of our community, Springs Medical is implementing preventative measures including our phone consultation model to support patients experiencing symptoms of cold and flu.

Rather than attending our Clinics, our receptionist will make a phone appointment for you. During the phone consultation, your GP will discuss your symptoms, ask questions about your recent travel history and provide a plan for your treatment. Medical certificates can be prepared and left for collection – your GP can discuss this further with you.

If your GP feels you should be tested for coronavirus, they may advise you to attend a major regional hospital for testing.

Please, DO NOT ATTEND Springs Medical Clinics if you are experiencing symptoms of the cold and flu. If you already have an appointment, PLEASE CALL US and we will arrange for a phone consultation.

If you are concerned that you may have Coronavirus, please call the Coronavirus hotline on 1800 675 398. 

Thank you for your co-operation.

Please click on the image above to view Springs Medical's response to COVID-19.
Keeping our community protected

Springs Medical is committed to providing you and our community with excellent primary health services.

With flu season approaching and increasing confirmed cases of person-to-person novel coronavirus disease (COVID-19) transmission in Australia, we wish to reassure you that we have procedures in place to protect our patients and staff.

We recommend you practise good hygiene in your everyday life and when attending Clinic to protect yourself and all those in our community.

Coronaviruses are a family of viruses that can affect humans and animals and in some cases can cause severe respiratory illness. Symptoms of COVID-19 are similar to influenza and can include a fever, sore throat, cough or shortness of breath. Other early signs may include chills, body aches, runny nose and headache. Some people may experience only mild symptoms. There is no vaccine yet available to protect against COVID-19.

If you have symptoms or have travelled overseas recently, or have been in close contact with someone with COVID-19
If you are experiencing cold or flu symptoms, have travelled overseas in the past fortnight or have been in close contact with someone who has been diagnosed with COVID-19, or you suspect any other infectious disease (ever, rash, etc), please DO NOT ATTEND Springs Medical Clinics. PLEASE CALL US, so our reception staff can make a phone consultation appointment for you. If you are unsure, please call us.

If you have a Clinic appointment
If you have a Clinic appointment and are not experiencing symptoms of infectious disease, have not been overseas the past fortnight, and have not been in close contact with someone diagnosed with COVID-19, please check our website for updates and the latest protocols before attending Clinic. Our website will also alert you when this year’s flu vaccine is available at our Clinics. Almost everyone over the age of six months is recommended to have a flu vaccination. Your doctor can advise you.

Good science-based information at times like this is important. As well as updates contained on our Springs Medical website, other reliable sources of information include:

Victorian information and advice: Department of Health and Human Services Victoria

Victorian daily updates: Department of Health and Human Services Victoria

Australian updates: Australian Department of Health

International updates: World Health Organization

General COVID-19 information: World Health Organization (WHO) website

Some people in our community are at greater risk of developing serious complications from viruses and influenza. They include:

  • infants 
  • older people
  • people with certain chronic illnesses
  • people with weaker immune systems (such as patients receiving cancer treatments or transplant recipients taking immune suppressing medications)

Even healthy people occasionally may clear their throat, cough or sneeze. Please be aware in the current climate this may cause concern for people nearby, especially those at higher risk of developing serious complications. Practising good hygiene helps prevent infection from spreading and also helps others to feel less anxious.  

Practising good hygiene includes:

  • covering your coughs and sneezes and cleaning your hands immediately afterwards
  • regular, thorough hand washing, especially before eating
  • using hand sanitiser when you’re unable to wash your hands
  • avoid touching your eyes, nose and mouth with unwashed hands
  • wearing an appropriate face mask when instructed by medical staff

Springs Medical Clinics have hand sanitiser available for your use when you attend Clinic.

Vaccination is your best protection against seasonal influenza
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