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Hello friends and colleagues,

It's hard to believe that we are in July, having learned so much in the past few months, but still facing much of the same uncertainty we felt back in March. On the other hand, some things that once felt strange now feel normal - like wearing a mask, or staying home instead of going out.  

For me, the spring included some professional "wins," such as wrapping up successful client projects, as well as some personal losses, which resulted in a lot of personal reflection. It also included unexpected disruptions, such as having my three kids home and participating in e-learning while I was working.

As spring turned to summer, I had the opportunity to share some of my experience and expertise regarding crisis communications and communicating during uncertain times with libraries around the country, via some fun and well-attended webinars

It has been a busy but stressful time. But now, as I find more balance in my day-to-day life, I feel ready to look forward the future. While much is still uncertain for all of us, there's one thing I'm looking forward to - my book with ALA Editions is slated to come out in August (fingers crossed!). 

Working with their tireless team of editors and designers, I've edited and reviewed it so many times that I can probably recite it from heart. Now I have to sit patiently and wait until I can share it with the rest of you!

Whether you are home in quarantine, back in the workplace, or somewhere in between, I hope that even in this time of uncertainty you have something to look forward to as well.

Cordelia Anderson, APR
CEO and Owner
Cordelia Anderson Consulting L.L.C.

Providing marketing and communications consulting and services to community-serving organizations such as libraries, nonprofits, educational institutions and government agencies.


Although I shared much of this content back in May, I believe it is still relevant for many folks. Here's a quick overview of some of the content you can find on my blog.

Crisis Communications
As we began to see widespread impacts, the need for good crisis communications planning became readily apparent. While it's always best to plan ahead before a crisis, it's never too late to start.  
Developing a Crisis Communications Plan
Assessing Your Library’s Crisis Preparedness
(Content can be applied to non-library organizations as well.)

Funding Challenges
The negative impacts of COVID-19 on the economy are being felt in some budgets, including local governments, nonprofits and libraries. I wrote about my experiences with severe budget cuts and some lessons that I learned that can help organizations facing their own reductions.
Funding Series Blog Posts
Reopening Strategies
As some states begin reopening, libraries and other public institutions must also plan how to reopen. I wrote this after listening libraries and thinking about how they can apply the principles of crisis communications, marketing and public relations to their reopening plans.   
Libraries Reopening After COVID-19

I have also been finalizing my book for ALA Editions. I had the opportunity to re-read and edit it after the impacts of COVID-19 had begun, and was happy to see that the principles and strategies in the book are very relevant and applicable even in this changing climate. 

I hope you find some or all of this content helpful. My hope is that we can all learn from this situation and each other, and that by documenting and sharing what we learn, we can help each other navigate these uncharted waters.


Like many, I have made a shift from in-person speaking engagements to webinars. Fortunately, I have had the opportunity to speak with a variety of very engaged audiences about topics such as crisis communications, social media, customer engagement, reopening after COVID-19 closures, and more. 

Visit my webinar page to see what's coming up and read descriptions of the different topics. Some are open to the public, others are for specific organizations. If you're interested in hosting a webinar, contact me

As much as I love webinars, I look forward to the day when I can safely connect with a live audience. I look forward to scheduling lots of speaking engagements when it's safe to host conferences and events again!
Thank you to all of the new Cordelia Anderson Consulting clients who have come on board in the past few months. Also, thank you to my existing and past clients, as well as all the people who have come to my webinars and speaking engagements. Your support keeps me going. I couldn't do it without you!
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You have received this email because you have a relationship - personal, professional, or creative - with me, Cordelia Anderson. I would like to invite you to join me as I grow my business Cordelia Anderson Consulting, bringing strategic marketing and communications solutions to clients through advanced research, planning, execution and metrics evaluation. 
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