View this email in your browser
  Welcome 2020
LIFEPlan CCO wishes everyone the happiest and healthiest New Year!

A Successful Post Implementation Review!

The Department of Health and the Office for People with Developmental Disabilities conducted a Post Implementation Review of LIFEPlan on December 19, 2019. 

The Review was to ensure that LIFEPlan was meeting the many requirements for IDD Health Homes in New York State, and entailed a survey of member records as well as an assessment of LIFEPlan's policies and procedures, and quality management plan. 

A great deal of focus was on the medical and behavioral health aspects of care management, including follow-up after transitions of care (e.g. ED visit, hospitalization).

We are proud to report that the review team was very impressed with how far we have come in 18 months as a CCO Health Home, and with our plans to continue developing and improving our systems and processes going forward. After submitting a few additional documents to support our responses, LIFEPlan achieved a score of 100% on its review!!! 

Congratulations go out to our Post Implementation Review Prep Team, to all our care management staff and leadership, and to our Provider Partners for a job well done.

Carleen Stewart
Vice President, Operations

Celebrating 18,00 LIFEPlan members!

Lou Tehan, Upstate Caring Partners
Vice-Chair - LIFEPlan CCO NY Board of Managers

Alan Krafchin, Center for Disability Services
Chair - LIFEPlan CCO NY Board of Managers
  Easing the Enrollment Process
Meet Monalisa Fermin-Fennell, Care Connection Engagement Specialist

Providing the best member experience is a driving force behind LIFEPlan’s mission. We know that the journey through the eligibility and enrollment process can be confusing and even seem daunting at times. 

To make enrollment easier, LIFEPlan has added a new role to assist prospective members and families with the process. Monalisa Fermin-Fennell is the new Care Connection Engagement Specialist.

Learn More About Our Improved Enrollment Process Here
Agencies and organizations can refer persons interested in Care Management support through LIFEPlan CCO to Monalisa at (315) 565-2612 or to the online referral form here.

  Website Accessibility Feature

Have you seen the Accessibility Icon on LIFEPlan's website?

This small figure customizes the website for individuals with vision, hearing, and other accessibility needs. Click the circle at top left of each LIFEPlan CCO NY webpage to try it out. 

  Post Programs & Events on
Connect LIFEPlan members to what's happening at your organization thru the Bulletin Board! It's an easy way to get the word out. 

Promote your event, make an announcement, or post a service on the LIFEPlan Bulletin Board.

This helpful resource is used by Members and their families to stay up-to-date with local events of interest.

Submissions are reviewed, approved, then go live on the Bulletin Board for 30 days or until the day after an event.

Submit Your Event Or Program Here

  LIFEPlan Contact List
Updated Care Managers and Supervisors by Region

LIFEPlan CCO NY | Corporate Headquarters | 258 Genesee Street, Mezzanine, Utica, NY 13502 | 315.565.2612

Copyright ©  2019 LIFEPlan CCO NY, All rights reserved.
We hope you would like to hear from us. If you don't, simply unsubscribe from this list.

Forward this email to a friend