Feedback from Pilot
The Self-Service portal was piloted with two schools and two CEO service areas. The below is a sample of feedback provided by staff.
“‘I like the look of the front page. Everything is straightforward and seems very easy to navigate through”
“I like how it feels like you're on a video chat and the responses are there from previous conversations. Easy to see how many tickets are still open and waiting to be resolved and which ones I still have to respond to . The ability to actually talk to someone (via chat) if you need to. Less steps involved, quicker response is fantastic”
St Margaret Mary's Primary, Merrylands
“I love the dashboard and visual summary of cases. I like the way the cases are broken down. Its straightforward and easy to navigate”
“Very clear and simple - not busy. I liked the chat option. I would like to add that it is a fantastic tool”
Work, health & Safety (CEO)
“Overall this is great, especially the self-service. I think it will really help the schools in finding information and actually logging tickets but also utilising the live chat function”
“I really like the new functions that are available to us. The ability to see where your ticket is up too as well as the knowledge base that is available. Another thing which is great is the “Chat” function”
Cerdon College, Merrylands
“The portal is clean and pleasing to the eye”
TechOne Systems & Processes (CEO)
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