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Dear <<First Name>>,
This email bulletin is provided by CEnet to inform and support Member Dioceses. We hope that you will find the information useful and we welcome feedback and suggestions. Comments can be sent to
CEnet's Business Continuity Plan and COVID-19 Response
CEnet’s Business Continuity Plan has been enacted with the Business Continuity Team meeting daily to ensure CEnet continues to support our Members during this time of uncertainty.

Some key points -
  • All CEnet staff commenced working from home on 16 March 2020, and most organisational issues have been addressed, and will continue to be monitored.
  • The CEnet Leadership Team / BCP Team are actively managing and responding to the challenges for staff with WFH to maintain and strengthen resilience, and sustain our services to members. This has included advice from an organisational psychologist. 
  • Individual service teams are committed to ensuring the reliability of services and are available through the normal channels to provide support and respond to questions arising from the membership. Service delivery is expected to be at the same level as usual.
  • CEnet has a minimal on-premise service footprint allowing CEnet’s services to continue regardless of the location of its operational staff. This includes CEnet’s operational service desk and associated service management platforms.
  • The Software as a Service (SaaS) nature of CEnet’s applications also means that these applications can be accessed regardless of where a staff member, teacher or student is accessing these services from.
  • CEnet has worked very closely with its service providers to ensure that any additional demand can be catered for during the COVID-19 pandemic. Additionally, where service providers are providing assistance by way of additional capability or feature sets, CEnet has been engaging its members to assist them in leveraging this extended capability.
  • CEnet has been conducting service delivery capability reviews to ensure that each service has both a service owner and a back-up service owner. Staff are multi-skilling and sharing support tasks to provide a broader capability across teams.
  • A COVID-19 Support Portal has been implemented to support Member Dioceses.
COVID-19 Support Portal
CEnet have established a COVID-19 support portal to assist Diocese and School communities respond during the current pandemic. The portal provides detailed service specific information for Diocese ICT teams to address the most common requests we are seeing across the membership. The following resources and information are currently available in the portal:
  • HD Video Conferencing - Zoom
  • Web Content Filtering - Zscaler Home Use Questions
  • Collaboration Platform - Google Support for COVID-19
  • Collaboration Platform - Google "Teach from Home" Resources
  • Access Management - Resource Access Portal (all your apps, in one place)
  • Access Management - Multi Factor Authentication (MFA)
  • Infrastructure as a Service (IaaS) - Rapid Solution Deployment
The portal is updated regularly as new information becomes available. Click here to visit the portal.
Infrastructure - Supporting Growing Need For Video Conferencing
To support the move to working and learning from home, the CEnet team has assisted Member Dioceses to increase their Zoom Video licenses.
The selection of Zoom as the video conference solution for CEnet Member Dioceses, was made after an RFQ process in 2018. The solution is integrated with the CEnet Identity and Access Management service, meaning that personnel in Member Dioceses are readily able to access Zoom.
The move to a Software as a Service solution, has enabled CEnet Member Dioceses to rapidly increase usage of video conferencing at minimal cost.
The CEnet team are continuing to work with Member Dioceses to refine the service settings to meet requirements emerging as schools commence usage with students in remote locations.

During March 2020:
  • Zoom licenses increased from 10,000 to 27,500
  • Zoom meetings jumped from 1,864 meetings to 55,370
  • Zoom meeting minutes jumped from 307,678 to 12,117,346
  • Zoom meeting participants jumped from 23,943 to 608,924
As CEnet’s peering service provides data at no cost, the massive increase in the use of video conferencing capability comes at a minimal additional cost to CEnet Member Dioceses. Member Dioceses can access their individual video conferencing services at
Zoom meeting graph
Zoom video conference meetings.
Zoom minutes graph
Zoom video conference minutes.
Zoom participants graph
Zoom video conference participants.
Data Services - Attendance Data
The CEnet team has been working with Member Dioceses to provide new Attendance dashboards developed to meet emerging needs, via the CEnet Business Intelligence service.
Additional reports now available include:
  • Prevalent codes being used
  • Absent prevalent codes  - Last 2 weeks
  • Absent prevalent codes - Today's attendance
This additional information is now available will to assist Member Dioceses to verify that schools are following their guidelines in marking attendance accurately in this new environment of learning from home.

The CEnet Business Intelligence Service is available at
Attendance graph
Attendance year to date.
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