CEnet places great importance on the experience of users of the services we deliver and have deployed Qualtrics to support our aim of continually enhancing that experience.
A number of member dioceses had been using Qualtrics to support understanding of Customer Experience (CX) and this informed CEnet's decision to invest in the tool. For CEnet, whilst CX is important, so too is Employee Experience (EX) and it was decided to build understanding of the potential of the tool by using it to support CEnet staff during the COVID-19 period.
The support provided by Qualtrics with templates such as remote working and returning to the office have been modified to suit CEnet's needs, and the ability to add different logic makes the tool powerful. Some examples of surveys CEnet has rolled out include pulse surveys, readiness to work from home surveys, staff engagement surveys, quarterly compliance attestations and we even use Qualtrics for our peer nominations program.
Multi Factor Authentication
Following the educator briefing provided recently on Okta, CEnet delivered a session on Multi Factor Authentication earlier this week. During the session presented by Ian Gregory, CEnet's Enterprise Architect, participants gained an understanding of the benefits of MFA and the flexibility of the CEnet deployment, which has been designed to reduce unnecessary barriers to use.
The session provided an opportunity for personnel from CEnet member dioceses to provide insights to the needs and requirements of classroom teachers and while the offering is currently limited to staff, there were some interesting use cases raised for how the offering might inform student classroom activity.
If you are interested in the use of Multi Factor Authentication, please contact your diocese IT team.
Earlier this week a number of educators from CEnet member dioceses had the opportunity to meet with Dr Kelly Callhoun Williams, Vice President Analyst in Gartner Research.
Dr Callhoun Williams provided the group with an international perspective on the current state of online learning for students and online professional learning for educators.
The event was made possible as a result of the relationship that CEnet and member dioceses have developed through the use of Gartner technical research to inform planning.
The Catholic Learning Online Events initiative being coordinated by staff from CEnet member dioceses continues to build momentum with a number of workshops available during term 4.
The first of these is a workshop on the use of Google’s Tour Creator to develop immersive experiences by creating virtual reality tours. The session will be delivered by John Hession from the Diocese of Broken Bay, following the great feedback from the session run last term.
Upcoming Catholic Learning Online Events:
Google Tour Creator 22 October 4.15 pm AEDT
Using SORA 29 October 4.15 pm AEDT
Using SORA 11 November 7.30 am AEDT
Using Seesaw 18 November 7.30 am AEDT
Using Seesaw 26 November 4.15 pm AEDT
Register interest in participation in upcoming events by clicking here or by using the button below.
Catholic Learning Online Events is an initiative involving members of the the CEnet eLearning Working Group and others, that aims to identify and support areas of common need for professional learning in CEnet member dioceses.