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Phoenix Fiasco Three Years Later: Where Are We Now?


Q&A with Greg Phillips


CAPE President Greg Phillips discusses the Phoenix pay system, three years into its implementation. He offers an overview of what CAPE has learned and shares the actions the association has taken since Phoenix was launched in 2016.
 
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Hello Greg. Thank you for taking the time to speak with us today. Before we dive into recent updates about the Phoenix pay system, could you walk us through why this payment system was adopted in the first place?
 
To put it briefly, the Phoenix payment system was meant to replace a 40-year-old pay system the government at the time deemed to be costly and ineffective. In hindsight, it is clear that the process to adopt and implement Phoenix was rushed and severely botched with numerous federal employees reporting a range of issues including underpayments, over-payments, and non-payments within weeks of the system implementation. Continue reading.

DO YOU NEED HELP? CONTACT US:

If you are currently affected by the Phoenix pay system failures and require consultation, please refer to Labour Relations Assignment List to find the labour relations officer assigned to your department or region.
 

AFFECTED BY PHOENIX AND GOING THROUGH FINANCIAL HARDSHIP?

If you are affected by Phoenix, please advise your manager and/or contact the Pay Centre and make a request for financial support by completing Phoenix feedback form.
 
You can also escalate financial hardship cases to Public Service and Procurement Canada (PSPC) at TPSGC.PAYESyndicats-PayUnions.PWGSC@tpsgc-pwgsc.gc.ca
 
If you are still experiencing issues after contacting the PSPC, please contact a CAPE labour relations officer.
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