ServSafe Conflict De-escalation: COVID-19 Precautions
As restaurants look to enforce COVID-19 requirements, difficult situations may arise with guests adhering to the guidelines. The new de-escalation course offers all restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions.
ServSafe has developed Conflict De-escalation, a FREE on-demand training video to train operators and staff in the following areas:
Preparation and awareness
Signs of escalation
This training video features:
An overview of difficult situations related to COVID-19 guest requirements
A review of the importance of mindset, listening skills, and the spirit of hospitality when dealing with difficult situations
Actions employees can take to de-escalate difficult situations and find solutions
Upon completion of the training video, you will receive a Record of Training PDF with your name on it. Please note you must use a unique email and not a shared company email address.