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**NEW**
​ServSafe Conflict De-escalation: COVID-19 Precautions

As restaurants look to enforce COVID-19 requirements, difficult situations may arise with guests adhering to the guidelines. The new de-escalation course offers all restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions.
ServSafe has developed Conflict De-escalation, a FREE on-demand training video to train operators and staff in the following areas:
  • Preparation and awareness
  • Signs of escalation
  • Staying calm
  • De-escalation steps
  • Assisting others
  • Getting help
This training video features:
  • An overview of difficult situations related to COVID-19 guest requirements
  • A review of the importance of mindset, listening skills, and the spirit of hospitality when dealing with difficult situations
  • Actions employees can take to de-escalate difficult situations and find solutions
Upon completion of the training video, you will receive a Record of Training PDF with your name on it.  Please note you must use a unique email and not a shared company email address.
REGISTER FOR COVID-19 TRAINING
REGISTER FOR SERVSAFE MANAGER
SERVSAFE ALCOHOL
ONLINE COURSE SPECIAL
FOR CRA MEMBERS
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